General Terms & Conditions

The following General Business Terms and Conditions apply:

1. Payment conditions

You can select from the following methods of payment:

Purchases on Account
Just have your order charged to your account. Your order will be dispatched immediately. The payment period for purchases on account is 20 days. In cases of delayed payment, reminder fees can be charged. All further expenses that accrue in connection with collecting overdue payments will likewise be charged to the customer. If reminder letters are unsuccessful, the right to receive the invoice amounts can be assigned to a company that specialises in collection. The collection service provider is entitled to charge further processing fees according to

Our account details for your pre-payment are set out in our confirmation email which you receive automatically after completing the order. Your order is despatched immediately once the money has been transferred.

Payment with credit and debit cards
Your secure credit and debit card payments are made possible by Saferpay. Saferpay meets all current security standards.
Payment with PayPal
You can debit your order directly to your PayPal account.

2. Delivery conditions, exchange and return

Free Shippming - Immediate delivery
We deliver the desired merchandise to you from stock by post within Switzerland to a place of your choosing. We deliver all orders free of charge. In case of delayed delivery the purchaser is informed by email. 
Purchase without risk – sale or return
You have 14 days’ time to check everything. If something does not fit or you don’t like it you can return the merchandise received in its original packaging within 14 days.  Please always enclose the delivery note so that we can credit your returns immediately. Your right to return goods does not apply in the case of used articles, socks and underwear.
Return address
You will receive a return label together with your order. Return postage is at your charge.
Bruggacherstrasse 8
8117 Fällanden

Please keep the tracking code (see return label) for your reference. You may track your consignment on

3. Prices

All prices contain VAT at the current valid rate.

4. Quality guarantee

The guarantee is valid for 12 months. In case of material or manufacturing faults, please contact our customer support department immediately. With technical articles, the enclosed guarantee regulations apply in addition to statutory warranty rights.

5. Retention of title

The merchandise remains the property of THE RETAIL PEOPLE AG until it is paid for in full.

6. Final provisions

Should one or more provisions of these General Terms and Conditions be ineffective, this does not render the entire contract ineffective. The ineffective provision shall be replaced by the relevant legal provision. Swiss law applies exclusively to this contract. Place of jurisdiction and performance is CH-8117 Fällanden, Switzerland. 
In case of questions relating to the General Terms and Conditions please contact us.
* incl. tax, plus shipping